Hi, I submitted a request last week, but after multiple emails for followup with no response, I thought another request might work better?

My account, "mussels," seems inexplicably to have been deleted from the site. I've been a loyal Flickr pro customer since the end of 2004, and even attended Caterina and Stewart's going away party in Vancouver when the site was purchased by Yahoo! the next year. I have a long and (up until now) friendly history with the site. I can't imagine that I violated any of the terms of service, but if I did, it was surely an accident (or a case of mistaken identity on your part), and I would have hoped that someone would have contacted me first about the problem before removing the account, and even if not that it would have been suspended or something before simply erasing all content. It makes no sense.

I'm really dismayed that after the original ticket was escalated, that no one has ever responded about my issue. Almost 5 years of photo uploads have disappeared, and while the photos themselves have a copy on my machine at home, the titles, tags, and especially user comments are irreplaceable, not to mention links to the photo URLs which may exist here and there.

Please let me know what happened, and if anything can be done to restore my account.

If nothing else, I paid to renew my Pro membership on Nov 28, 2008, so I'm missing half the credit for that now that my account has been deleted.

Matt Musselman